Terms and Conditions

Effective January 1, 2025

1. Monitoring

  1. Governing Terms
    These terms and conditions are subject to the equipment supplier’s Terms & Conditions. By using our services, clients agree to abide by all applicable their policies and guidelines.
  2. Equipment Supplier Fees
    Any appropriate equipment supplier fees will be passed along to the client. These fees are in addition to the Data API fee and any government taxes or fees.
  3. Auto-Renewals
    Subscriptions will automatically renew with a successive twelve month period unless cancelled by the client. The client must provide a cancellation notice as per the terms outlined in the Cancellation Terms section.
  4. Cancellation Terms
    Clients may cancel their subscription by providing notice within 90 days of the renewal date. The cancellation will be effective at the end of the current annual term.
  5. Data API Fee
    The Data API fee is $65 per month per device for 2025. RWP Services has the right to increase applicable Data API fees by an amount not to exceed 5% of the fees due in the renewal term upon notice to the Client. Clients will be notified of the new fee amount at least 30 days prior to the effective date of the increase.

2. MetricWatch

  1. Governing Law and Jurisdiction
    These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Indiana, United States, without regard to its conflict of law principles. You agree that any dispute arising from or relating to the subject matter of these Terms shall be subject to the exclusive jurisdiction and venue of the state and federal courts located in Porter County, Indiana. By using our services, you consent to the personal jurisdiction of these courts.
  2. Initial MetricWatch Monitor Setup Fee
    An initial setup fee for the first MetricWatch Monitor at a site is $200 for the year 2025. RWP Services reserves the right to increase the applicable initial MetricWatch Monitor setup fees on an annual basis. Clients will be notified of any fee adjustments at least 60 days prior to the effective date of the increase.
  3. Additional MetricWatch Monitor Setup Fee
    The setup fee for any additional MetricWatch Monitors at a single site is $50 for the year 2025. RWP Services reserves the right to increase the applicable additional MetricWatch Monitor setup fees on an annual basis. Clients will be notified of any fee adjustments at least 60 days prior to the effective date of the increase.
  4. MetricWatch Monthly Fee
    The monthly fee is $12 per month per MetricWatch Monitor for the year 2025. RWP Services reserves the right to increase the applicable monthly fees on an annual basis. Clients will be notified of any fee adjustments at least 60 days prior to the effective date of the increase.
  5. MetricWatch Cancellation Terms
    Clients may terminate their monitor by providing a 45-day notice. The termination shall take effect at the end of the notice period.
  6. Ownership of MetricWatch Monitor URL
    RWP Services retains ownership of the MetricWatch Monitor URL in perpetuity. The client is granted the right to view the URL and share it with members of their organization at their discretion for the duration of the service.

3. Government Taxes or Fees

Any applicable government taxes or fees shall be passed along to the client. Clients are responsible for the payment of any taxes or fees imposed on their subscription or use of our services.

4. Accuracy of Data

RWP Services shall not be held liable for the accuracy or completeness of the data provided by the scale. RWP Services is responsible solely for accurately and completely displaying the data provided by the scale.

5. Limitation of Liability

RWP Services is not liable for any indirect, incidental, or consequential damages arising from the use of the monitor or MetricWatch, including business losses due to inaccurate data or system downtime.

6. Service Availability & Downtime

While RWP Services strives for continuous uptime, there may be occasional interruptions due to maintenance, technical issues, or external factors beyond our control.

7. Data Privacy & Security

We value your privacy and are committed to maintaining a secure and transparent environment. Our subscription service is designed to operate without the collection, storage, or processing of any personal or sensitive information from users.

We do not request or retain data such as names, email addresses, payment details, or any other personally identifiable information. As a result, we do not share, sell, or disclose any user data to third parties.

While we do not collect personal data, we may use anonymized, non-identifiable technical information (such as browser type or usage statistics) solely for the purpose of improving service performance and user experience. This information is collected in a manner that does not identify individual users and is not linked to any personal data.

By using our service, you acknowledge and agree to this data privacy approach. If our data practices change in the future, we will update this section accordingly and notify users as required.

8. Intellectual Property Rights

All proprietary technology, software, and branding associated with MetricWatch remain the exclusive property of RWP Services.

9. Usage Restrictions

  1. No Unauthorized Modifications
    Clients may not alter, adapt, reverse-engineer, decompile, or otherwise modify any part of the service or its content without our prior written consent.
  2. No Resale or Redistribution
    The service is provided for your internal business use only. Clients may not resell, sublicense, distribute, or otherwise exploit the service or any portion thereof for commercial purposes without express authorization.
  3. Use Only as Intended
    Clients agree to use the service solely for internal business use or as described in our documentation or promotional materials. Any use of the service in a manner that violates applicable laws, infringes on intellectual property rights, or disrupts the functionality of the service is strictly prohibited.

10. Force Majeure

RWP Services is not responsible for service failures due to unforeseen circumstances like natural disasters, cyberattacks, or government actions.

11. Modification of Terms

RWP Services reserves the right to update the Terms and Conditions with prior notice to clients.

12. Client Equipment Responsibility

The client is solely responsible for procuring and maintaining a compatible smart TV or monitor to access and display Monitor or MetricWatch properly. RWP Services does not provide display hardware and is not liable for any issues arising from client-owned equipment.